Welcome to the online Terms & Conditions for Malden Rushett Florist. These terms govern all flower delivery orders placed through our website by customers located in Malden Rushett and the surrounding neighbourhoods. Please read the following carefully before confirming your order, as by using our website and placing an order, you agree to be bound by these provisions.
These Terms & Conditions apply exclusively to the purchase of cut flowers, bouquets, arrangements, and related gift items for delivery through Malden Rushett Florist’s e-commerce service. Our service covers Malden Rushett and adjacent areas as specified on our website. We reserve the right to revise these terms periodically; please check back prior to each order.
All orders must be placed online through the Malden Rushett Florist website. The process for making a purchase is as follows:
We reserve the right to decline all or part of an order without providing a reason, in which case we will refund any payment made promptly.
All products and flower arrangements displayed online are subject to seasonal availability. While we make every effort to fulfil your chosen selection, circumstances may require a substitution of flowers or packaging of equal or higher value where necessary. Any substitutions will be made with the intention to maintain the appearance, quality, and value of your chosen bouquet. We will contact you if significant changes are required, giving you the option to proceed or cancel for a full refund.
Flower deliveries from Malden Rushett Florist are available within Malden Rushett and designated neighbouring areas, subject to our delivery schedule. Please note the following:
If your delivery address falls outside our listed areas, we may decline the order or contact you to discuss options.
Payment for all flower arrangements and products purchased online must be made at the point of order. We accept most major debit and credit cards, as specified at checkout. Orders are not processed until full payment is received.
All prices listed are inclusive of VAT where applicable and are subject to change without notice. Delivery charges (if any) will be clearly displayed before you complete your purchase.
After you place an order, you will receive a confirmation acknowledgement. The contract between you and Malden Rushett Florist is formed only when you are notified that the order has been dispatched for delivery. Up to this point, we may cancel or amend your order with no penalty.
Should you wish to amend or cancel your order, please do so as soon as possible by using the communication method indicated at checkout. Cancellations or changes can only be guaranteed if made no later than 24 hours before the scheduled delivery date, as flowers are perishable items and arrangements may already be prepared.
If the order has already been dispatched or delivered, cancellations are not possible. For bespoke or high-value orders, a longer cancellation notice may be required, which will be specified at the time of ordering.
As flower arrangements are perishable and made to order, we are not required by law to accept returns for change of mind. However, if the flowers delivered are substantially not as described, arrive in poor condition, or are otherwise unsatisfactory, please notify us within 24 hours of receipt with photographic evidence. At our discretion, we may offer a replacement, repair, or refund.
Our fullest effort will be made to resolve any concerns promptly and to your satisfaction, in accordance with UK consumer law.
You are responsible for ensuring delivery information is accurate and for making arrangements so the recipient receives the flowers upon delivery. Where delivery instructions are provided, such as leaving items with a neighbour, you accept any associated risks.
We will make every reasonable effort to deliver your order as requested, but cannot accept responsibility for any delay or failure in delivery due to events outside our control (including but not limited to severe weather, road incidents, transport disruptions, or force majeure).
Malden Rushett Florist shall not be liable for any indirect, punitive, special, or consequential damages arising from use of our website or from late/non-delivery, except as set out below. Our liability in respect to any order is strictly limited to the price paid for the product in question.
Nothing in these terms excludes our liability for death or personal injury arising from our negligence, fraud, or any liability which cannot be limited by law.
All content, images, product descriptions, and design elements on the Malden Rushett Florist website remain the property of Malden Rushett Florist or our suppliers. They may not be reproduced, distributed, or otherwise used for any purpose without our explicit permission.
All personal data you provide to us is dealt with according to our privacy policy and in line with UK GDPR and data protection legislation. We use your information only to process your order and manage your customer experience.
These Terms & Conditions and all non-contractual obligations arising out of them are governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts.
If any provision of these terms is found by a court to be invalid or unenforceable, this shall not affect the validity of the remaining terms. No waiver of any breach of these terms by Malden Rushett Florist shall be considered a waiver of any subsequent breach.
You may not assign, sub-license, or otherwise transfer any of your rights under these terms.
If you have any queries regarding your order, your rights, or these Terms & Conditions, please refer to the contact options displayed on our website. Our customer service team is committed to assisting you as swiftly as possible.
These terms apply to all customers in Malden Rushett and across the surrounding delivery areas. By placing an order, you are confirming your understanding and acceptance of these policies.
Thank you for trusting Malden Rushett Florist for your flower delivery needs in Malden Rushett and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Malden Rushett, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Malden Rushett.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
